INSTANT FIXES & SELF-SERVICE
Downtime isn't an option. Tool-side Assistance provides detailed and easy to follow phone system support within seconds
#Your trusted support partner
24/7 Support
Tool-side Assistance
- Fast, reliable troubleshooting at your service.
- Available for all users including Admins and Tech Teams.
- Diagnostics. On the spot fixes. Rescue & recovery.
Platforms we work with:
24/7 TOOL-SIDE ASSISTANCE
Tool-side Assistance is your digital support tool, built for nonstop performance. It stays available around the clock to keep your communication systems running smoothly.
CERTIFIED EXPERTISE
Backed by certified industry professionals and proven processes. We deliver instant support built on deep experience to keep your business running smoothly.
About Us
Your Systems, Our Priority: Expert Support Tools Available 24/7
When your communication systems underperform or stop working entirely, every minute counts. This could mean missed calls, lost opportunities, and frustrated customers. This constant pressure leads to reduced productivity, unnecessary IT tickets, and wasted time chasing vendor support.
Tool-side Assistance solves this by delivering around-the-clock support. It provides instant access to accurate on-demand information while performing real-time changes to your system.
Tool-side Assistance doesn't just guide you; it helps fix critical call issues and manages configuration settings for you.
Whether your goal is faster issue resolution, reduced downtime, or consistent system performance, Tool-side Assistance is built to add measurable value to your operations.
When you choose Tool-side Assistance, you are choosing a tool backed by expertise you can trust and technology that performs when you need it most.
Our Support Tools
Our Knowledge Base Assistance and Support Capabilities Include
Setup & Activation
Get connected right away. Step-by-step guidance ensures every deployment is successful from the start.
Sample query: How do I activate my extension?
User Access & Management
Keep your team organized and secure. Easily handle permissions, profiles, and account maintenance.
Sample query: How do I update a user's login password or extension details?
Call Flow & Configuration
Design smarter call handling with confidence. Get support to instantly manage routing, greetings, and voicemail.
Sample query: How do I update my greeting or call queue?
Security & Compliance
Protect access and uphold company standards. Find the right resources to maintain best practices.
Sample query: How do I change my PIN or password?
Device & Application Support
From desk phones to mobile apps, find the right information to stay connected. Troubleshooting is made simple.
Sample query: Why can't I receive calls?
Administration & Optimization
Advanced insights, reporting, and configuration tips to keep operations efficient and scalable.
Sample query: How do I see who is missing more calls?
NEED HELP? LOOKING FOR INSTANT SUPPORT?
Tool-side Assistance transforms proven knowledge into instant, dependable, on-demand guidance for teams of any size.
24/7 Always-Available Tool-side Assistance
WHY CHOOSE TOOL-SIDE ASSISTANCE?
Traditional support can mean long wait times, inconsistent answers, or endless searching.
Tool-side Assistance changes that by giving your team instant access to the right information, exactly when it’s needed.
Here’s why businesses rely on it every day:
Here’s why businesses rely on it every day:
24/7 ACCESSIBILITY
Skip the wait for vendor or limited-hour support desks. Tool-side Assistance is always available, so your team gets answers on demand.
INSTANT ANSWERS, INSTANT ACTION
No more digging through outdated articles. Get direct, validated guidance that can also perform real-time changes and fix critical call issues instantly.
TAILORED SUPPORT FOR YOUR SYSTEM
Unlike general AI chatbots, Tool-side Assistance delivers answers filtered specifically for your chosen communication platform (e.g., RingCentral, Business Connect, Dialpad, etc.). We provide comprehensive answers and insights to questions or requests, ensuring the provided solution is always correct.
REDUCE IT TICKETS & VENDOR CALLS
Get instant, standardized information every time, helping teams resolve issues confidently on the first try, reducing unnecessary workload and vendor dependency.
SUPPORT FOR USERS, ADMINS, AND TECH TEAMS
From end users to technical specialists, Tool-side Assistance provides the right level of detail for every type of question.
POWERED BY CONTINUOUS LEARNING
The more we learn from real-world usage, the better the tool gets. Every update is informed by new feature releases and ongoing feedback.
RECENT TOOL-SIDE PROMPTS
See how users interact with Tool-side Assistance to get instant, accurate answers.
How do I change my voicemail PIN?
Provides a step-by-step guide, including where to update credentials and best practices for PIN security.
How do I update my auto-receptionist greeting?
Displays navigation steps and upload options directly from the admin portal.
Why can't I receive calls?
Lists potential causes (call forwarding, permissions, device status) with a quick diagnostic checklist.
How do I add a new user?
Outlines requirements for adding users and assigning extensions, complete with system notes.
How it works
Three easy steps
Our Seamless Process for Accessing Tool-side Assistance
1
Enroll for access
Click the enrollment link to register your organization. Once approved, your team will receive secure login credentials for the Tool-side Assistance portal.
2
Log in anytime
Use your credentials to access the platform 24/7. Whether you need quick troubleshooting or detailed setup guidance, everything is ready when you are.
3
Get instant guidance
Enter your question and receive clear, verified answers in seconds. Tool-side Assistance connects you to the knowledge you need to solve issues fast.
What customers say
Jamie Natannah
We transitioned from a older digital Nortel system to Telus Business Connect and we couldn't be happier. The transition was seamless with very few hiccups. The staff at Output have been very helpful with training and configuration, would definitely recommend.
Richard Clermont
Our company was in need of a relatively quick transition from one phone provider to another. The entire team @ Output, made the transition between phone systems seamless! Fahim, Andrew and Shawn (and all others that I may have forgot to mention here) were all extremely helpful with the entire process - both during setup and post implementation. Anytime I have asked questions, they have always come back with an answer/solution with little to no turn around time - always apprecaited! recommend.
Chad Wagner
We used to use a different outlet for all of communications needs of our company. Once we started to review accounts, we were getting alot of smoke and mirrors, and no true answers. We were introduced to Output back in 2019. Output got all of the stagnant accounts fixed and got us into the drivers seat to have actual control of our own systems within a few months. We have saved thousands of dollars of unnecessary costs since 2019. Anytime we have a question or needed change, we can be rest assured that Output team is behind us 100% of the way and ensures that we have the right product for our current needs.
Found Tool-side Assistance Helpful? Awesome!
Your feedback helps us refine and expand the toolbox for all users. Tell us what worked well or where we can make your experience even better.
Get Tool-side Assistance today
Connect and get answers instantly.
Tool-side Assistance is ready whenever you are. Enroll now and gain instant access to trusted, verified communication support. Get the knowledge you need without waiting, searching, or submitting tickets.